Last updated: 24 September 2026

At Desiwall, every product is prepared with care before being securely packed and handed over to our delivery partner. This policy explains our order-processing times, estimated delivery timelines, shipping charges and what to expect when ordering within India or from another country.

Order processing

Most Desiwall products are printed or prepared after an order is confirmed.

Please allow approximately 2–3 business days for production, quality checks, packing and dispatch. Processing may take longer for customised products, large orders, products requiring special packaging or orders placed during holidays and major sale periods.

Once your order has been dispatched, we will share tracking information when it is available.

Shipping within India

We deliver to serviceable addresses across India.

Estimated delivery time

After the order has been processed and dispatched, delivery normally takes approximately 2–5 business days, depending on:

  • Your delivery PIN code
  • Courier availability
  • Product size and package weight
  • The selected shipping method
  • Weather, public holidays and other circumstances outside our control

Including processing time, most domestic orders should arrive in approximately 4–8 business days from order confirmation.

For remote or less-serviceable PIN codes, we may use India Post or another suitable delivery partner. These orders can take approximately 3–15 working days after dispatch, and detailed end-to-end tracking may not always be available.

All delivery dates are estimates and are not guaranteed.

Domestic shipping charges

Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed. Charges may vary according to package size, weight, destination and the delivery service available for the address.

International shipping

Desiwall can ship eligible wall art and décor products to selected international destinations.

Because international shipping charges vary considerably by country and package size, international shipping is currently arranged individually.

How to request international delivery

Before placing an international order, please contact us with:

  • Links or names of the products you would like to purchase
  • Required quantity
  • Destination country
  • Postal or ZIP code

We will check whether the products can be shipped to your location and provide the estimated shipping charge and delivery timeline.

Contact us:

Please wait for our written shipping quotation and confirmation before making payment for an international order.

International delivery time

International orders normally require approximately 2–3 business days for processing before dispatch.

Once dispatched, delivery generally takes approximately 7–10 business days. Therefore, customers should normally allow approximately 9–13 business days from order confirmation for processing and delivery.

International deliveries can occasionally take longer because of customs inspection, courier delays, flight availability, local delivery conditions, severe weather or public holidays. These circumstances are outside Desiwall’s direct control.

Delivery estimates are not guaranteed arrival dates.

International shipping charges

International shipping charges are calculated individually based on:

  • Destination country and postal code
  • Product dimensions and quantity
  • Actual or volumetric package weight
  • Packaging requirements
  • Available international courier service

The confirmed shipping charge must be paid along with the product cost before we begin processing the international order.

A quotation may need to be revised if the customer changes the products, quantity, delivery address or destination after it has been issued.

Customs duties, taxes and import fees

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless we explicitly state otherwise in writing, these charges are not included in the product price or Desiwall shipping quotation. They must be paid by the recipient directly to the relevant customs authority or courier.

Desiwall cannot predict or control customs charges, customs inspections or clearance delays. Customers should check their country’s import requirements before confirming an international order.

Refusal or non-payment of customs charges may result in the package being delayed, returned, abandoned or destroyed. Any resulting costs may be deducted from an eligible refund, subject to applicable law and our Refund and Returns Policy.

Order tracking

When tracking is available, the tracking number or link will be sent to the email address or contact number provided with the order.

Tracking information may take 24–48 hours after dispatch to begin showing updates. Limited tracking may be available for certain postal services or remote destinations.

A lack of immediate tracking updates does not necessarily mean the shipment has stopped moving.

Please provide an accurate delivery address

Customers are responsible for providing a complete and accurate:

  • Recipient name
  • House, building or apartment number
  • Street and locality
  • City, state and postal code
  • Country
  • Email address and reachable telephone number

Please contact us immediately if you notice an address error. Because orders can enter production quickly, we cannot guarantee address changes after processing or dispatch has begun.

Desiwall is not responsible for delays or failed delivery caused by an incomplete or incorrect address, an unavailable recipient, refused delivery or incorrect contact information. Additional shipping charges may apply if a parcel needs to be redirected or shipped again.

Delivery attempts and returned shipments

The courier may contact the recipient or make more than one delivery attempt. Customers should monitor tracking updates and respond promptly to calls or messages from the courier.

A shipment may be returned if:

  • The recipient cannot be contacted
  • The address is incomplete or incorrect
  • The recipient is unavailable
  • Delivery is refused
  • Customs charges are not paid
  • The courier cannot access the delivery location

If an order is returned to us or our fulfilment partner, please contact Desiwall. Re-delivery charges and any return shipping costs may need to be paid before the order can be shipped again.

Delayed, lost or damaged shipments

If tracking has not updated for an unusual period, contact us at support@desiwall.com with your order number. We will contact the delivery partner and assist with an investigation.

Courier investigations can take time, particularly for international shipments. A replacement or refund, where applicable, will be considered after the delivery partner confirms the shipment’s status and in accordance with our Refund and Returns Policy.

If a parcel arrives visibly damaged:

  1. Photograph the outer packaging before opening it.
  2. Take clear photographs or a video showing the product and damage.
  3. Keep the product and all original packaging.
  4. Contact us as soon as possible with your order number and evidence.

Please refer to our Refund and Returns Policy for eligibility, reporting requirements and available remedies.

Cancellations and changes

Because many Desiwall products are made or printed after an order is confirmed, production may begin shortly after payment.

Cancellation, product-change and address-change requests are not guaranteed once production has started. Contact us immediately, and we will confirm whether the requested change is still possible.

Events outside our control

Desiwall is not responsible for delays caused by events outside our reasonable control, including customs procedures, courier disruptions, extreme weather, strikes, transport interruptions, government restrictions, natural disasters or incorrect customer information.

We will still make reasonable efforts to help customers obtain updates and resolve delivery concerns.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer law.

Shipping questions

Need an international shipping quotation or help with an existing delivery?

Please include your order number when contacting us about an existing order.

Frequently asked questions

Does Desiwall ship internationally?

Yes. Eligible products can be shipped to selected countries. Contact us before ordering so we can confirm availability, shipping costs and the estimated delivery time.

How long does international shipping take?

Please allow approximately 2–3 business days for processing. International delivery normally takes another 7–10 business days after dispatch, although customs or courier delays can extend the timeline.

How much does international shipping cost?

The cost depends on the destination, postal code, product quantity, package dimensions and weight. Contact us for a personalised quotation before placing your order.

Are customs duties included?

No, unless explicitly confirmed otherwise in writing. The recipient is generally responsible for duties, taxes and import fees charged by the destination country.

How long does delivery take within India?

Most domestic orders require approximately 2–3 business days for processing and another 2–5 business days for delivery. Remote locations may take longer.

Will I receive tracking information?

Tracking details will be shared after dispatch whenever the selected delivery service supports tracking.