Last updated: 21 October 2026

Desiwall delivers within India only. Shipping is free on all orders delivered within India.

Shipping cost

Shipping is free on all orders delivered to serviceable addresses within India. There is no minimum order value for free shipping.

Delivery time

Most Desiwall products are printed or prepared after your order is confirmed.

Processing: about 2 to 3 business days for printing, quality checks, packing and dispatch.
Delivery: about 2 to 5 business days after dispatch.
In total: most orders arrive in about 4 to 8 business days from order confirmation.

Custom products, large orders, items that need special packing, and orders placed during holidays or sales can take longer. Delivery time also depends on your PIN code, courier availability and package size.

For remote PIN codes we may use India Post or another delivery partner. These orders can take about 3 to 15 working days after dispatch, and tracking may be limited.

All delivery times are estimates, not guarantees.

Order tracking

When tracking is available, we will send the tracking number or link to the email address or phone number on your order. Tracking can take 24 to 48 hours after dispatch to start updating. A short gap in tracking updates does not always mean the parcel has stopped moving.

Your delivery address

Please give your full name, house or flat number, street and locality, city, state, PIN code, email address and a phone number we can reach.

If you notice a mistake in your address, contact us right away. Orders can go into production quickly, so we cannot promise to change an address once production or dispatch has started.

We are not responsible for delays or failed delivery caused by a wrong or incomplete address, a recipient who cannot be reached, or a refused parcel. If a parcel has to be redirected or shipped again for these reasons, extra shipping charges may apply.

Delivery attempts and returned parcels

The courier may call the recipient or try to deliver more than once. Please watch your tracking updates and answer calls or messages from the courier. If a parcel comes back to us because the recipient could not be reached, the address was wrong, or delivery was refused, please contact us. Re-delivery charges may need to be paid before we ship it again.

If your parcel arrives damaged

Please report damage within 48 hours of delivery:

Photograph the outer packaging before opening it.
Take clear photos or a video of the product and the damage.
Keep the product and all the packaging.
Email support@desiwall.com with your order number and the photos.

For an item that arrives damaged, Desiwall pays the return shipping and you can choose a replacement or a refund. See our Refund and Returns Policy for details.

Delayed or lost parcels

If tracking has not updated for an unusually long time, email support@desiwall.com with your order number. We will check with the delivery partner. A replacement or refund, where it applies, will be decided once the delivery partner confirms what happened, in line with our Refund and Returns Policy.

Cancellations and changes

Because most items are made after you order, production may start soon after payment. Contact us immediately if you want to cancel or change your order, and we will tell you whether it is still possible.

Events outside our control

We are not responsible for delays caused by courier disruptions, extreme weather, strikes, transport problems, government restrictions or natural disasters. We will still help you get updates.

Nothing in this policy limits your rights under Indian consumer law.