Last updated: 21 October 2026

This policy covers orders placed on desiwall.com, operated by DESIWALL.

Damaged, incomplete or wrong items

If your item arrives physically damaged, has parts or accessories missing, or does not match what you ordered, we will put it right.

Damage in transit: report it within 48 hours of delivery. Photograph the outer packaging and the product, keep all the packaging, and email support@desiwall.com with your order number and the photos.
Missing parts or wrong item: email support@desiwall.com with your order number and photos within 14 calendar days of your purchase.
Return shipping: Desiwall pays the return shipping for damaged, incomplete or wrong items.
Your choice: you can choose a replacement or a refund.

Returns if you change your mind

You can return an item within 14 calendar days of your purchase if:

it is unused and in the same condition you received it,
it is in its original packaging, and
you include your order number or proof of purchase.

You pay the shipping cost to return the item, and shipping costs are not refunded. Items bought on sale can be returned on the same terms.

When we cannot give a refund

The return is requested more than 14 calendar days after purchase.
The item has been used, or was damaged after delivery.
The item is not in its original packaging.

Duplicate payments

If you were charged twice for the same order by mistake, we will refund the extra payment.

How refunds are paid

Once we receive the returned item and check it, we will refund your payment to the original payment method. Approved refunds reach you within 7 to 10 working days after the return is received and checked.

If you have not received your refund by then, please check with your bank first, then contact us.

How to request a return or refund

Email support@desiwall.com with your order number and the reason for the return. For damaged or wrong items, please include photos. We will reply with the next steps.

Nothing in this policy limits your rights under Indian consumer law.